Business Details
28 Years
experience
Trusted IT Partner for Northeast Ohio Businesses
Ecmsi has been a trusted IT partner for over 25 years, delivering managed services, cybersecurity, and cloud solutions to small and medium-sized businesses. Our team combines centuries of collective experience with a proactive approach to technology management, ensuring clients' systems remain secure, efficient, and aligned with business goals. We prioritize customer satisfaction through rapid response times, transparent communication, and tailored solutions that minimize disruptions.With local expertise in Northeast Ohio and a commitment to innovation, we serve as strategic partners helping businesses leverage technology for growth. Our core values of empathy, integrity, and service guide every interaction, ensuring clients receive reliable support and measurable results.
Services
Managed IT
Cybersecurity
Cloud Solutions
Co-Managed IT
VoIP Phone Systems
Physical Security
Compliance as a Service
Details
- Year established: 1998
Highlights and features
- We offer 25+ years of local IT expertise in Northeast Ohio
- Our team has 250+ combined years of IT experience
- We guarantee 29-minute response times for critical issues
- We maintain 97% customer satisfaction across 100+ partnerships
- We provide 24/7 proactive network monitoring services
What people say
Measurable positive impact
Unbelievable staff
Enhanced our business
Outstanding integrity
Saved us money
Services
Managed IT
Our Managed IT services provide continuous network monitoring, proactive maintenance, and rapid issue resolution for businesses in Northeast Ohio. With 25+ years of experience and 250+ combined technician years, we ensure 97% customer satisfaction through 24/7 support, quarterly business reviews, and guaranteed 29-minute response times. Our local team handles day-to-day operations while aligning technology with business growth objectives.
Cybersecurity
Cybersecurity solutions protect businesses through 24/7 threat monitoring, breach detection, and compliance management. Our certified professionals implement multi-factor authentication, spam filtering, and vulnerability management while maintaining 97% customer satisfaction through rapid incident response and customized security strategies tailored to Northeast Ohio businesses' specific needs.
Cloud Solutions
Cloud Solutions enable business scalability through secure migration, backup/recovery, and Office 365 integration. Our team optimizes cloud infrastructure for cost efficiency while maintaining compliance with industry standards. Services include server migration, email security, and hybrid cloud management to support Northeast Ohio businesses' growth requirements.
Co-Managed IT
Co-Managed IT combines our expertise with existing internal teams to enhance capabilities through shared responsibilities. This approach provides access to 25+ local technicians, advanced monitoring tools, and strategic consulting while maintaining control over core IT operations for Northeast Ohio businesses.
VoIP Phone Systems
VoIP Phone Systems deliver modern communication solutions through Allworx integration. Features include unified communications, mobile device integration, and web-based management tools that improve collaboration while reducing infrastructure costs for businesses in Northeast Ohio.
People
Ralph Blanco
CEO
Ralph Blanco leads ECMSI with strategic vision, leveraging decades of IT industry experience to drive innovation and ensure alignment with client business objectives while maintaining core values of integrity and service.
Yvonne Blanco
Administrator
Yvonne Blanco oversees administrative operations, ensuring efficient service delivery and client satisfaction through structured processes and commitment to the company's core values of empathy and communication.
Dave Galioto
CIO
Dave Galioto directs technology strategy, implementing advanced IT solutions and cybersecurity measures while maintaining 250+ combined years of technical expertise across ECMSI's service offerings for Northeast Ohio businesses.
Mike Gallagher
Service Manager
Mike Gallagher manages service operations, ensuring rapid response times and technical excellence through 29-minute service guarantees and oversight of 25+ local technicians supporting Northeast Ohio businesses.
Shane Nesbitt
IT Consultant
Shane Nesbitt provides technical consulting services, delivering customized IT solutions that align with client business goals while maintaining ECMSI's commitment to proactive technology management and customer satisfaction.
Questions
What IT services does ECMSI offer for small businesses?
ECMSI provides managed IT, cybersecurity, cloud solutions, VoIP phone systems, and compliance management tailored to small businesses in Northeast Ohio with 24/7 support.
How does ECMSI handle cybersecurity threats?
We use 24/7 monitoring, breach detection, multi-factor authentication, and vulnerability management with rapid incident response to protect businesses from evolving cyber threats.
Can ECMSI help with cloud migration?
Yes, our cloud solutions include secure migration, backup/recovery, and optimization services to help businesses transition to scalable cloud infrastructure while maintaining compliance.
What compliance frameworks does ECMSI support?
We provide compliance management for HIPAA, PCI-DSS, CMMC 2.0, NIST CSF 2.0, and other regulatory requirements with continuous monitoring and remediation services.
How quickly does ECMSI respond to IT issues?
We guarantee 29-minute response times for critical issues with 24/7 support from 25+ local technicians and proactive network monitoring systems.
What makes ECMSI different from other IT providers?
Our combination of 25+ years local experience, 97% satisfaction rate, 250+ technician years, and core values creates personalized solutions that align with business growth objectives.
Reviews (7)
Carly Allen
Jun 27, 2022
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Unbelievable staff that get the job done! ECMSI has enhanced our business with their commitment to understand our business and our technology needs. Never have we been so satisfied with their computer solutions that we now have ECMSI handle our phones. With their recommendation we purchased a new phone system (from ECMSI) that enables our business to reach new communication levels. I need to mention, the integrity and service is outstanding! ECMSI has saved us money and worries about our IT & communications.
Nikita Warfield-Owens
Feb 16, 2022
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ECMSI service was needed during one of this year's snowstorms. They were prompt in calling back and keeping me notified on the status of my issue. After it was determined my PC was unable to be fixed there was an uncomfortable delay in getting a loaner to me; however, the service received from Dontae and their ability to save all my work and documents alleviated it. Thanks again for providing good service!
Jim Thompson
Nov 05, 2021
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Used this Team for a very large, diverse, multi-location medical practice I managed a while back and they were stellar. About to launch another big project and wouldn't think of doing it without them.
Michael Vallas
Feb 17, 2018
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ECMSI staff and management are very responsive to our business needs. From planning to execution they are an integral part of our IT support. Ralph Blanco and his support staff have integrity and have been a key business partner for years.
Tim Nelson
Feb 12, 2018
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Great customer service, knowledgeable staff always looking to help us keep costs low and system performance high. Always do a great job of trouble shooting any issues we are having.
Shelley Murray
Jan 29, 2018
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ECMSI provides us with excellent customer service. Their staff is professional, knowledgeable, and strives to provide us with efficient and effective solutions for our technology concerns and needs.
Michael Pecchia
Jan 11, 2018
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Our School Valley Christian School has been working with ECMSI for years and they have been an invaluable partner with us. As a small organization we do not have the expertise for IT management so they are our IT department. Even though they are an outside contractor it is as if they are our "internal" team. Their customer service is unmatched and response time is exceptional. TJ Stine is our main contact and TJ is one of us. most people here probably think he works here. TJ is responsive, capable and is always sensitive to our work productivity and tries to do his work with as little interference as possible. When they say they fixed a problem. it is fixed. no repeat tickets! Can't say enough about this company and would refer them to anyone in need of IT services.
