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Capital Business Machines Capital Business Machines
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Business Details
50+ Years
experience
Your Trusted Office Technology Partner in Olympia
Founded in 1952, Capital Business Machines (CBM) has established itself as Western Washington's premier provider of office technology solutions. As a family-owned business since inception, we specialize in delivering cutting-edge equipment and comprehensive support services to businesses across Thurston, Pierce, Lewis, Cowlitz, and Mason counties. Our team of factory-trained technicians provides same-day response times and maintains an average of 16 years' experience, ensuring expert service for all client needs. With over 3,000 active accounts and a 4-hour average service response time, we combine technical expertise with personalized support to optimize office efficiency.

Our comprehensive offerings include SHARP multifunction printers, wide-format plotters, phone systems, and managed IT services, all backed by a commitment to community engagement and customer satisfaction. Through strategic partnerships with leading manufacturers like SHARP and KIP, we provide tailored technology solutions that evolve with our clients' needs while maintaining our founding principles of integrity and reliability.
Services
Managed Print Services Office Equipment Sales IT Security Solutions Phone Systems Mailing Equipment Wide Format Printing Document Scanners Interactive Display Boards Equipment Support Print Cost Analysis
Details
  • Year established: 1952
Highlights and features
  • We have over 65 years of experience in office technology solutions
  • Our technicians provide same-day response during business hours
  • We maintain local parts inventory for faster service resolution
  • We offer free print cost analysis services
  • Our team includes factory-certified technicians with 16+ years average experience
What people say
Saved over $12,000 annually Great demo guy Better phone system 25 years of service Always get the job done
Update Listing
Services
Managed Print Services
Our Managed Print Services optimize document workflows through comprehensive print cost analysis and equipment monitoring. We provide proactive maintenance, supply replenishment, and usage tracking to reduce operational costs. With real-time monitoring and same-day service response, businesses benefit from uninterrupted printing operations and measurable cost savings.
Office Equipment Sales
We offer a complete range of office technology solutions including SHARP multifunction printers, wide-format plotters, and document scanners. Our equipment specialists help businesses select optimal technology based on specific workflow requirements. As authorized dealers for leading brands, we ensure quality products with comprehensive support and training for seamless integration.
IT Security Solutions
Our IT security services protect business data through advanced endpoint security and encryption technologies. We implement comprehensive cybersecurity measures tailored to office environments, including network monitoring and data protection strategies. With certified technicians and proactive threat detection, we ensure compliance and safeguard sensitive business information from evolving cyber threats.
Phone Systems
We provide modern phone system solutions with customizable features for business communication needs. Our cloud-based systems offer mobility, scalability, and advanced call management capabilities. From initial consultation to implementation and training, we deliver tailored communication solutions that enhance productivity and support hybrid work environments across multiple business locations.
Mailing Equipment Solutions
Our mailing equipment solutions include postage meters, folding, and inserting systems that streamline mail processing operations. We partner with FORMAX to provide high-efficiency mail handling technology that reduces labor costs and increases productivity. With equipment demonstrations and customized workflow analysis, businesses achieve significant time and cost savings in their daily mail operations.
People
Derek Lowe
Co-Owner
With 24 years of industry experience, Derek Lowe co-owns Capital Business Machines, continuing the family legacy of providing quality office technology solutions since 1952. His leadership focuses on maintaining exceptional customer service while driving technological innovation.
Casey Lowe
Co-Owner
Casey Lowe brings 24 years of expertise to Capital Business Machines as co-owner, ensuring the company maintains its commitment to excellence in office technology solutions while expanding service capabilities to meet evolving business needs.
Stacey Hartman
Relationship Manager
Stacey Hartman serves as a dedicated relationship manager, connecting businesses with tailored technology solutions that enhance operational efficiency and support long-term growth objectives across Western Washington.
Questions
What office technology solutions do you offer?
We provide SHARP printers, copiers, wide-format plotters, phone systems, IT security, mailing equipment, and interactive display boards with comprehensive support services.
What service response time can I expect?
Our average response time for corrective maintenance calls during business hours is 4 hours with same-day service availability.
Which areas do you serve?
We serve businesses throughout Thurston, Pierce, Lewis, Cowlitz, and Mason counties in Washington State.
Do you offer equipment financing options?
Yes, we provide financing solutions to help businesses acquire necessary technology while maintaining cash flow flexibility.
How do you handle equipment maintenance?
Our certified technicians provide proactive maintenance, with local parts inventory and wireless field support for efficient service resolution.
Can you help analyze my printing costs?
We offer free print cost analysis services to identify savings opportunities and optimize document workflow efficiency.
Reviews (4)
Heather S.
Jan 07, 2022 Report
CBM just installed a new cloud based VoIP phone system for my small business. They have been so nice and knowledgeable to work with. They are very responsive to our calls and came up with a phone system that has been very reliable for our company. I highly recommend them.
Joseph Wachtman
Apr 29, 2021 Report
I worked there, and the focus on customer service was really incredible. The company culture behind closed doors matched the quality of service advertised, if not exceeded.
Office Manager
Feb 22, 2021 Report
They are the best! So responsive and helpful! I highly recommend them! We have had a service agreement with them for the past 7 years and I can honestly say that they are consistently responsive and helpful!
Kai F.
Oct 14, 2019 Report
They've been excellent in helping set up our business with the proper printers. We have used them for a few years and are extremely satisfied. Their staff is very friendly and helpful.