Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner in Pleasant Grove
Computer Confidence has served Utah County since 2004, providing technical solutions for home and small business clients. Our A+ certified technicians deliver reliable computer repairs, virus removal, data recovery, and personalized training to help clients build confidence in using technology. We prioritize quick response times, offering same-day or next-day appointments in most cases, and stand behind our work with a 1-year hardware replacement guarantee. Our team provides free phone advice and transparent pricing, ensuring clients receive honest solutions tailored to their needs. With both on-site and remote service capabilities, we serve clients throughout Utah County and beyond.Our commitment to quality work and customer satisfaction has earned us long-term relationships with clients across the region. We specialize in resolving Windows-PC desktop and laptop issues, networking, security solutions, and remote technical support. Our locally owned and operated business is led by David and Jennifer Edgecomb, who bring decades of combined experience in the IT industry. We continuously invest in training and tools to stay at the forefront of technological advancements. Our goal is to alleviate client stress through efficient problem-solving and clear communication at every step of the service process.
Services
Computer Repairs
Virus Removal
Data Recovery
Remote Support
Networking Solutions
Personalized Training
Hardware Replacement
Security Solutions
Details
- Year established: 2004
Highlights and features
- We offer same-day or next-day appointments in most cases
- Our A+ certified technicians provide expert computer repairs
- We guarantee 1-year hardware replacement on new parts
- We provide free phone advice for quick technical solutions
- Locally owned and operated since 2004 by experienced professionals
Associations and certifications
- CompTIA A+ Certification
What people say
FASTEST, MOST CONVENIENT
Knowledgeable and honest
Quick response
Amazing service
Miracle worker
Services
Computer Repairs
Our A+ certified technicians diagnose and repair Windows-PC desktop and laptop issues with precision. We handle hardware failures, software conflicts, and performance optimization. Clients receive same-day service in most cases with a 1-year hardware replacement guarantee.
Remote Support
Secure remote assistance resolves technical issues without requiring on-site visits. We provide virus removal, software installation, and troubleshooting through encrypted connections. This service saves time while maintaining data security and privacy standards.
Data Recovery
Specialized tools and techniques recover lost or corrupted data from various storage devices. Our process includes diagnostics, recovery attempts, and verification. We handle both physical drive failures and accidental file deletions with care.
Virus Removal
Comprehensive scanning and removal of viruses, spyware, and other malicious software. We clean infected systems, implement security measures, and educate users on prevention. Post-removal checks ensure complete system restoration.
Personalized Training
Customized instruction helps users master computer basics and specific software applications. Sessions cover email management, internet safety, and productivity tools. Training adapts to individual learning paces and technology comfort levels.
People
David Edgecomb
Owner & Lead Technician
With over 20 years of IT experience, David provides expert technical solutions and personalized service. He specializes in complex computer repairs and remote diagnostics while maintaining a client-focused approach to problem-solving.
Jennifer Edgecomb
Co-Owner & Operations Manager
Jennifer manages business operations and client relations, ensuring smooth service delivery. Her organizational expertise complements the technical team's efforts to maintain high customer satisfaction standards.
Questions
What computer services do you offer?
We provide computer repairs, virus removal, data recovery, remote support, networking solutions, and personalized training for Windows-PC systems.
Do you offer same-day computer repair?
Yes, we provide same-day or next-day appointments in most cases throughout Utah County.
Are your technicians certified?
Yes, our team holds CompTIA A+ certification and maintains ongoing technical training.
Do you offer remote technical support?
Yes, we provide secure remote assistance for software issues, virus removal, and system troubleshooting.
What guarantees do you provide?
We offer a 1-year hardware replacement guarantee on all new parts we install.
Reviews (6)
Holly
Nov 22, 2021
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So happy I took the time to read reviews and contact David before taking my laptop to a big box store. He was patient with my lack of knowledge and incredibly helpful throughout the process. After he reset my laptop I contacted him again about updating an older model computer. David is quick to respond and invested in a positive outcome.
Kurt Volmar
Jun 23, 2021
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Hasn't worked on my computer but has been very helpful. Given me fair honest quotes and recommended other repair shops. Good stuff.
Nancy Collins
May 07, 2021
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David did a fantastic job getting my computer issues resolved very quickly and for a reasonable price. Very highly recommend.
Grady Olsen
Apr 25, 2021
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Very professional. Responded promptly and took care of my computer issues quickly. Easy to work with and kept me informed throughout his diagnosis. Most importantly I was given the cost before any work was done. Highly recommend to anyone needing a professional, one on one computer tech.
Darrell Wiley
Apr 06, 2021
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David is terrific, no dumb questions and keeps my wife and my computers working properly. I've referred him to my friends and they also share my opinion of his quality work.
Ryan D.
Jun 09, 2020
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Helped me out with an issue with a Networked Attached Storage device. Very quick and professional. Came to my house to pick up the device. I definitely recommend!