Business Details
24 Years
experience
Your Trusted IT Partner in Asheville, NC
Since 2002, Charlotte Street Computers has established itself as Western North Carolina's premier destination for comprehensive technology solutions. Our team of certified specialists delivers expert diagnostics, repairs, and custom builds for both Mac and PC systems, backed by 22 consecutive years of recognition as the region's top computer repair service. We offer a full spectrum of services including onsite technical support, data recovery, hardware upgrades, and personalized one-on-one tutoring for Apple and Windows products.Our commitment to quality is demonstrated through our meticulous diagnostic processes, use of genuine replacement parts for out-of-warranty repairs, and application of industry-standard methodologies for virus removal and system optimization. With physical operations in downtown Asheville and remote support capabilities, we serve both individual consumers and businesses seeking reliable technology maintenance and consultation.
Services
Mac Repair
PC Repair
Custom PC Build
Onsite Service
Tutoring
Data Recovery
Hardware Upgrades
Virus Removal
Screen Replacement
Remote Support
Details
- Year established: 2002
Highlights and features
- We have 22 consecutive years of recognition as Western North Carolina's #1 computer repair service
- Our technicians provide both onsite and remote support options for greater service flexibility
- We offer data recovery solutions for failed storage devices with advanced diagnostic capabilities
- Our custom PC builds use premium components with detailed configuration guidance available
- We maintain physical inventory of replacement parts for immediate repair needs
Services
Mac Repair
We specialize in out-of-warranty Mac repairs using genuine Apple parts. Our diagnostics identify hardware failures, software issues, and upgrade opportunities. Technicians perform screen replacements, component upgrades, and malware removal while preserving data integrity during repairs.
PC Repair
Our PC specialists handle hardware diagnostics, virus removal, and component replacements. We offer power jack repairs, screen replacements, and performance optimization through hardware upgrades and system tune-ups for Windows machines.
Custom PC Build
We assemble custom gaming and workstation PCs using premium components. Our builds include budget-friendly options and high-end configurations with RGB lighting, liquid cooling, and the latest generation processors and graphics cards.
Onsite Service
Technicians provide network setup, printer configuration, and device integration at client locations. We troubleshoot connectivity issues and implement smart home device integration for residential and small business environments.
Tutoring
We offer personalized instruction for Apple and Windows products. Sessions cover device migration, software usage, and ecosystem integration with remote learning resources available through our YouTube channel and digital manuals.
Questions
What computer repair services do you offer?
We repair Macs, PCs, and Apple devices including screen replacements, hardware upgrades, virus removal, and data recovery. Custom PC builds and onsite support available.
Are you an Apple Authorized Service Provider?
We are no longer Apple Authorized but maintain inventory of genuine Apple parts for out-of-warranty repairs and offer diagnostic services for Apple devices.
Do you provide same-day repair options?
Same-day service is available at check-in for select repairs when parts are in stock and technician availability permits.
What are your business hours?
We operate Monday-Friday 9am-6pm, Saturday 10am-3pm, and are closed on Sundays.
Can you help with computer networking?
Our technicians configure home networks, install routers, set up file sharing, and extend wireless coverage during onsite service visits.
Do you offer remote support options?
Yes, we provide remote screen sharing for Mac and PC troubleshooting through secure connection protocols.
Reviews (6)
Carrie Moran
May 20, 2022
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Had a GREAT experience getting my water damaged Macbook repaired here. They were quick, communicated well, and made it easy to get my computer fixed quickly.
Will Murphree
Apr 04, 2022
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Phone was fixed in 12 hours, and Aaron is awesome. Also props for absolutely shutting down all the one star reviews that were unjustified. Love to see it
S. Vulopas
Mar 11, 2022
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Brought a MacBook in for a warranty repair. Courteous, professional, and the repair was completed much sooner than expected.
Matthew Turpin
Feb 07, 2022
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Unprofessional and poor customer service. I went to get an iPhone battery replaced and Charlotte Street Computers refused to replace it unless I gave them my iPhone password, my Apple ID, and my iCloud password. The Apple website states that such sensitive data is not necessary to have the battery replaced. I have sensitive information on my phone which could subject me to liability if it was negligently disclosed in such a scenario.
I was very surprised as to their lack of an explanation as to why they require me to hand over complete and total access to my data. Charlotte Street Computers is unreasonable and I am now in search of a new computer repair firm.
I was very surprised as to their lack of an explanation as to why they require me to hand over complete and total access to my data. Charlotte Street Computers is unreasonable and I am now in search of a new computer repair firm.
Truman
Jan 16, 2022
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I worked with Levi to resolve a problem with my gaming PC. Levi was quick and diligent with excellent communications skills. Charlotte Street Computer is the place in Asheville for Mac AND PC repairs. Everyone is the shop is always helpful. Highly recommended!
J. Read
Oct 19, 2021
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Critical: Professionalism, Value The upfront cost is ridiculous m, especially paired with the exorbitant prices they charge for the actual repair. Very much approaching scam territory. Be wary. Could drive to the apple store in Greenville, pay for repairs, and drive home for $100 less than their quote. Really poor experience.
