Business Details
26 Years
experience
Your Trusted IT Partner for Seniors and Small Businesses in Ann Arbor
Since 2000, Helping Hand Computer Solutions has been dedicated to making technology accessible for seniors and computer novices. Our approach focuses on personalized support, explaining technical concepts in plain language without jargon. We offer remote assistance and on-site visits to resolve issues with computers, printers, email, and software. Our training programs are tailored to individual needs, helping clients master specific tasks rather than following generic curricula.We prioritize affordability with flexible billing starting at half-hour increments. Our team combines technical expertise with patient instruction, having helped thousands of clients overcome technology challenges. We serve both individuals and small businesses across Southeast Michigan, emphasizing stress-free solutions and long-term digital confidence. Our commitment extends beyond technology through community involvement in animal rescue initiatives.
Services
Computer Troubleshooting
Remote Support
Onsite Service
Custom Training
Business Tech Solutions
Details
- Year established: 2000
Highlights and features
- 20+ years of experience helping seniors with technology since 2000
- Offer remote support and in-home service options
- Customize training to individual software needs
- Charge in half-hour increments for affordability
- Specialize in working with computer novices
What people say
Lowered computer stress
True master teacher
Helped accomplish more
Patient instruction style
Quick problem resolution
Services
Computer Troubleshooting
Resolve computer issues remotely or in-person for seniors and small businesses. Our technicians diagnose and fix software, hardware, and connectivity problems. We explain solutions in plain language without technical jargon.
Remote Support
Connect securely with our technicians from your home or office. This service handles software issues, email configuration, and basic troubleshooting without requiring device transportation.
Custom Training
Learn technology skills tailored to your specific needs. We create individualized training plans for seniors and professionals focusing on practical applications rather than generic instruction.
Onsite Service
Receive hands-on technical assistance at your location. Ideal for hardware repairs, printer setup, and complex issues requiring physical access to devices and equipment.
Business Tech Solutions
Improve workplace technology efficiency with customized business solutions. We offer staff training, process documentation, and database management services tailored to small business operations.
People
Patricia Na
Owner
Founder of Helping Hand Computer Solutions since 2000, Patricia specializes in making technology accessible for seniors and small businesses. With decades of experience, she focuses on patient instruction and practical solutions.
Bear
Chief Rabbit Officer
Official mascot and animal ambassador, Bear promotes technology wellness while supporting rabbit rescue initiatives. He oversees office operations and client comfort during visits.
Questions
What services do you offer for seniors?
We provide computer troubleshooting, software training, and technology setup specifically tailored for seniors. Our services focus on practical skills and stress-free learning.
Do you offer remote support options?
Yes, we provide secure remote assistance for most technical issues through online connections to your devices.
What areas do you serve?
We serve Ann Arbor, Ypsilanti, Saline, Novi, Plymouth, Brighton, and surrounding Southeast Michigan communities.
How are your training sessions structured?
Training is customized to your specific needs, focusing on the software and tasks you use daily rather than generic computer classes.
What payment options are available?
We charge in half-hour increments with no minimum service packages required, making our services accessible for individuals and small businesses.
