Business Details
41 Years
experience
Emergency
services
Your Trusted IT Partner in Bath, Maine
Founded in 1985, Burgess Technology Services has built a reputation as a trusted regional leader in information technology. Our team of certified network engineers and account managers delivers customized IT solutions tailored to the unique needs of businesses across New England. With over 40 years of combined experience, we specialize in managed IT services, network security, cloud backup, and Microsoft 365 integration. Our proactive approach combines 24/7 monitoring with on-site support to minimize downtime and maximize operational efficiency. We prioritize client education, offering security awareness training programs that empower teams to identify and prevent cyber threats.Backed by enterprise-grade technology and a commitment to continuous innovation, we provide scalable solutions that grow with your business. Our comprehensive vendor management and project management services ensure seamless implementation of complex IT initiatives. Located in Bath, Maine, we serve clients throughout the state and surrounding regions with rapid response times and personalized service. Our proven track record includes successful partnerships with commercial, nonprofit, financial, and municipal organizations. By combining technical expertise with a client-centric philosophy, we help businesses navigate the evolving technology landscape with confidence and clarity.
Services
Managed IT Services
Network Security
Cloud Backup
Microsoft 365 Integration
Security Training
Vendor Management
Project Management
Web Hosting
Details
- Year established: 1985
Highlights and features
- We offer 40 years of combined IT experience with certified network engineers
- Our 24/7 monitoring system prevents costly network downtime
- We provide customized security awareness training programs
- Our rapid response team serves Maine businesses within 48 hours
- We combine technical expertise with personalized, down-to-earth service
What people say
24/7 monitoring
Certified engineers
Proactive maintenance
Security training
Rapid response
Services
Managed IT Services
Our managed IT services provide continuous network monitoring and proactive maintenance to prevent system failures. Certified engineers handle routine tasks while offering customized solutions for businesses of all sizes. We combine remote monitoring with on-site support to ensure maximum uptime and system reliability.
Network Security
Comprehensive network security solutions protect against cyber threats through 24/7 monitoring and vulnerability assessments. Our multi-layered approach includes firewall management, malware protection, and regular security updates. We implement customized defense strategies to safeguard sensitive business data and prevent unauthorized access.
Cloud Backup
Zinc-powered cloud backup solutions ensure complete data protection with automated, encrypted backups. Our system provides rapid recovery options for critical business information while maintaining compliance with industry standards. Regular testing verifies data integrity and minimizes potential loss from system failures.
Security Training
Security awareness training combines web-based modules with simulated phishing attacks to educate employees. Developed in partnership with KnowBe4, our program identifies vulnerabilities and strengthens human defenses against social engineering tactics. Regular training sessions keep teams updated on emerging cyber threats.
Microsoft 365 Integration
Microsoft 365 implementation enables seamless access to productivity tools across devices. We configure cloud-based email systems with encryption and spam filtering while optimizing collaboration features. Our integration services ensure smooth transitions and ongoing support for business-critical applications.
People
Mike Dorr
Owner
With over 40 years in the IT industry, Mike Dorr leads Burgess Technology Services as owner and visionary. He oversees strategic direction while maintaining active involvement in client relationships and technology development.
Anthony Terrano
Account Manager
Anthony Terrano serves as network account manager, specializing in cybersecurity solutions. He conducts training sessions on AI applications for business security and represents the company at industry conferences across Maine.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, network security, cloud backup, Microsoft 365 integration, and security awareness training tailored to small business needs.
Do you provide 24/7 IT support?
BizGuard Managed IT clients receive after-hours support with our 24/7 network monitoring system and emergency response capabilities.
How do you handle cybersecurity threats?
Our multi-layered approach includes continuous monitoring, vulnerability assessments, employee training, and real-time threat detection systems to prevent cyber attacks.
Can you help with Microsoft 365 implementation?
Yes, we specialize in Microsoft 365 integration including email setup, cloud storage configuration, and user training for seamless adoption.
What areas do you serve?
We primarily serve businesses in Maine and surrounding New England regions with rapid on-site support available within 48 hours.
How do you ensure data protection?
Our cloud backup solutions use encrypted storage with regular integrity checks and rapid recovery options to protect against data loss.
Videos
Reviews (2)
Nathan Brassard
Jun 03, 2020
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Broad set of services and resources for any sized business. I'm personally very impressed with the extensive knowledge and flexibility of BTS. They deliver on their promises and they have the staff needed to provide support at any time. Highly recommended. Updated 2020: After another year, I would like to reaffirm BTS as a highly recommended partner for your business.
Blueberry Beeton
Nov 16, 2019
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Incredibly professional and competent. Looking for solutions not problems. Extremely efficient and diligent.