Business Details
21 Years
experience
Emergency
services
Secure IT Solutions for Charleston Businesses
Charleston Tech Support is a family-owned technology business serving Charleston and the Lowcountry region since June 2005. Our team delivers proactive IT solutions tailored to businesses, entrepreneurs, and nonprofits, combining technical expertise with personalized service. With over 25 years of combined experience in technology and customer service, we specialize in cybersecurity, device management, and business continuity solutions. Our approach focuses on understanding each client's unique challenges to provide reliable, scalable IT support. We maintain industry certifications and stay current with evolving technology trends to ensure our clients' systems remain secure and efficient.Our commitment to quality is demonstrated through comprehensive monitoring, maintenance, and responsive support services that minimize downtime. We pride ourselves on building long-term relationships through transparent communication and consistent service delivery. Our team includes certified professionals with expertise in network management, data protection, and identity security. We serve regional, national, and global organizations from our Summerville, South Carolina headquarters. Our mission remains centered on helping businesses leverage technology effectively while maintaining robust security postures.
Services
Cybersecurity
Microsoft 365 Management
Device Management
Backup Solutions
Password Management
Network Oversight
Security Training
Details
- Year established: 2005
Highlights and features
- We have over 25 years of combined experience in technology services
- Our team includes industry-certified professionals
- We offer responsive, client-focused support with priority on-site service
- We provide comprehensive cybersecurity and compliance solutions
- We maintain proactive monitoring and maintenance systems
What people say
Fast response times
Knowledgeable technicians
Personalized solutions
Reliable service
Proactive approach
Services
Cybersecurity & Compliance
Our cybersecurity solutions protect against internal and external threats through endpoint protection, EDR/ITDR, and compliance management. We implement patch management, DNS filtering, and cybersecurity training programs tailored to evolving insurance and compliance standards. Our services help businesses maintain secure systems while meeting regulatory requirements.
Device & Network Management
We provide comprehensive device and network management including remote monitoring, mobile device management, and network oversight. Our team handles lifecycle planning and system maintenance to ensure optimal performance. This service helps businesses maintain reliable IT infrastructure with proactive issue resolution.
Backup & Disaster Recovery
Our cloud-based and endpoint backup solutions ensure business continuity through comprehensive disaster recovery planning. We implement automated backup systems with secure storage options to protect critical data. This service provides rapid recovery capabilities during system failures or data breaches.
Password & Identity Management
We implement secure password vaults, multi-factor authentication, and credential hygiene protocols to protect user accounts. Our identity management solutions include access control policies and security monitoring to prevent unauthorized system access while maintaining user convenience.
Managed Workstations
This service combines monitoring, maintenance, and support for business PCs and laptops. We handle software updates, system performance optimization, and hardware monitoring to reduce downtime. Our proactive approach helps businesses maintain productive work environments with minimal IT disruptions.
People
Joseph W. Nienstedt
Owner
With over 25 years of experience, Joseph is an industry-certified technologist and troubleshooter. He holds expertise in general IT systems and maintains a strong commitment to client-focused solutions while pursuing interests in music and photography.
Jared Haire
Field Technician
Jared brings 15+ years of technical experience and a computer science degree to his role. Specializing in customer service and troubleshooting, he combines technical expertise with a passion for technology and large canine companions.
Melissa Hurley
Office Administrator
With 20+ years in business administration, Melissa manages office operations and customer service. Her marketing expertise and University of South Carolina education support efficient business operations while pursuing creative interests in music and crafting.
Questions
What IT services do you offer for Charleston businesses?
We provide cybersecurity solutions, device management, network oversight, backup systems, and password management tailored to Charleston area businesses.
How do you handle emergency IT support requests?
We offer priority on-site service and responsive remote assistance for urgent technology issues with 24/7 availability.
What cybersecurity protections do you provide?
Our cybersecurity services include endpoint protection, EDR/ITDR, patch management, DNS filtering, and compliance training programs.
How can I get started with your managed services?
Contact us at (843) 767-9500 to discuss your needs. We'll assess your current systems and create a customized IT support plan.
Do you serve businesses outside Charleston?
While based in Charleston, we serve clients throughout the Lowcountry region and support remote operations for national and global organizations.
What makes your IT support different from competitors?
Our family-owned business combines technical expertise with personalized service, focusing on long-term relationships and proactive system maintenance.
Reviews (2)
Jose Antonio Reynaga
Jul 04, 2021
Report
Great service, Technician showed up on time, and got the issue resolved in no time, very knowledgeable. Would definitely recommend their service.
Austin Turtle Augmented Turtle
Dec 26, 2018
Report
Charleston Tech Support Is very professional on the phone and in person and does quite well when getting a PC built. Labor charges is a fair price! "A lot better then their two other competitors in the summerville area! I cant name the other two but one them is very unprofessional and yells at their customer's. izzy's. " So You! Their if you dont want to be yelled at by your local technician then come to Charleston Tech Support!