Business Details
23 Years
experience
Expert Apple Tech Support for Home & Office
Founded in 2003, Mac Therapist brings over two decades of specialized expertise in Apple ecosystem solutions. Our owner, Ed Bernstein, combines 30+ years of personal Mac experience with professional technology consulting background to deliver personalized support. We prioritize clear communication, having served Marin County residents and businesses with onsite and remote assistance for Apple devices. Our approach focuses on understanding client needs through detailed consultations, offering tailored solutions for troubleshooting, device setup, upgrades, and system optimization. With a background in journalism and startup consulting, we translate technical complexities into user-friendly solutions.Our services extend to data migration, backup systems implementation, and performance enhancement for both individual users and small businesses. We maintain transparency in operations, offering free initial consultations and guaranteeing practical outcomes. Our deep local market knowledge ensures solutions align with Marin County's specific technology needs. We emphasize long-term client relationships through reliable support and ongoing technical education. Our commitment to quality is demonstrated through successful problem resolution for hundreds of clients across the Apple product spectrum.
Services
Troubleshooting
Device Setup
System Upgrades
Data Backup
Remote Support
Performance Optimization
Printer Configuration
Photo Management
Video Conferencing Setup
Details
- Year established: 2003
Highlights and features
- We offer 30+ years of Apple technology expertise
- Our team provides personalized, jargon-free consultations
- We deliver both onsite and remote support options
- We guarantee practical solutions for common Apple issues
- Our technician has professional journalism and startup experience
What people say
Highest 5 star rating
Tech guy and friend
Smart and helpful
Extremely grateful
Patient and thorough
Services
Troubleshooting
Diagnose and resolve technical issues across Apple devices. Specializing in common problems like spinning beach balls, printer connectivity, and photo synchronization. Experienced with both hardware and software malfunctions. Provides clear explanations of issues and solutions.
Device Setup
Complete configuration for new Apple devices including Macs, iPhones, iPads, and Apple Watches. Transfers data from old devices and ensures proper synchronization. Customizes settings to user preferences. Explains device features and basic operations.
System Upgrades
Enhance older Mac performance through cost-effective upgrades. Optimize storage capacity without data loss. Implement cloud and local backup solutions. Improve system speed and reliability through hardware and software improvements.
Remote Support
Provide technical assistance through secure remote connections. Troubleshoot software issues and configuration problems. Guide users through complex processes via screen sharing. Available for existing clients with immediate support needs.
Data Backup
Implement comprehensive backup strategies using local drives and cloud solutions. Configure automated backup systems. Recover lost data from various storage devices. Educate users on backup verification and maintenance best practices.
People
Ed Bernstein
Owner & Lead Technician
Apple technology specialist with 30+ years experience. Former tech company founder and journalist. Provides personalized support focusing on clear communication and practical solutions for Marin County clients.
Questions
What Apple devices do you support?
We support all Mac computers, iPhones, iPads, and Apple Watches for both individual users and small businesses.
Do you offer remote support options?
Yes, we provide secure remote assistance for existing clients needing immediate technical help with their Apple devices.
What areas do you serve?
We primarily serve Marin County residents and businesses, with onsite support available in Greenbrae and surrounding areas.
How can I schedule a consultation?
Contact us through our website or call 415.860.9332 to arrange a free, no-obligation phone consultation at your convenience.
What kind of Apple issues can you fix?
We resolve common problems like spinning beach balls, printer connectivity issues, photo synchronization problems, and performance optimization.
Do you help with device upgrades?
Yes, we offer cost-effective Mac upgrades to improve performance and assist with purchasing decisions for new Apple devices.
Reviews (5)
Andrea Wedell
Feb 23, 2022
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Outstanding service and my go to person from now on. Ed is a calm and soothing expert, who made years of headachy tech issues disappear in an hour. So glad I found him, have been looking for help like this for a long time.
Alane Freund
May 26, 2021
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I have used Ed Bernstein, the Mac Therapist, on a few different occasions. While he is very skilled and knowledgeable, His strongest attribute is the reason he is known as the Mac Therapist. He's kind and supportive while he helps solve all issues with all things Apple. There is no better! And you don't need to ever feel embarrassed about anything with Ed. lost your photos? Internet speed went to nothing? Kid going off to college with a 4 year old computer? Can never seem to get into those Zoom meetings? No issue too small or too big.
Alexia Cloutier
May 11, 2021
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Ed is an excellent mix of quality, calm, and the nicest attitude. He knows everything about macs and everything apple! We needed to upgrade my daughter's laptop and he did it seemlessly for us - so she opened up the laptop and it had all her saved links, all her passwords uploaded etc, it was a dream! Our whole family was overwhelmingly appreciative! Thank you so much, Ed. I highly recommend him for seemless easy expert advice. A++++++ recommendation!
Stephanie Mohan Creative Portraiture
May 02, 2021
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I absolutely 100% recommend Ed Bernstein, the Mac Therapist. I am a busy photographer and I was spending way too much time backing up my photo sessions. I was doing it in a way that took up too much time and frankly, was behind the times. Ed got me on the right track with my back up system, has me now using Time Machine and I am saving time and money by NOT using DVDs to protect my work. Thank you Ed for getting me with the times.
Marci Silverberg
Apr 21, 2021
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I love having Ed in my life to help me with all things related to my Mac products. The apple store stresses me out, and he is calm and reassuring. Best yet, he was able to make upgrades to my computer to increase its longevity- not something offered at all by the manufacturer. AND- he came to my business to pick up/drop off the computer. He's awesome.
